Support Center
Get help with SHIPFLOW. We’re here to ensure your success
Get Direct Support
For technical support, questions, or assistance with SHIPFLOW, our expert team is ready to help.
Regional Support
Our global network of resellers can provide local support and assistance
Additional Support Resources
Multiple ways to find answers and learn SHIPFLOW
Documentation
Comprehensive user manuals, technical guides, and reference materials for all SHIPFLOW modules.
Video Tutorials
Step-by-step video guides covering workflows, setup procedures, and best practices.
Example Cases
Practical simulation setups and case studies organized by ship type and application.
System Requirements
Find the right hardware specifications and system configurations for optimal performance.
Training Sessions
Customized training programs and workshops for your team to master SHIPFLOW.
Pre-Sales Questions
Have questions before purchasing? Our sales team can help you find the right solution.
Support FAQ
What information should I include when contacting support?
Please include your SHIPFLOW version number, operating system, a detailed description of the issue, and any relevant error messages. If possible, attach screenshots or log files to help us diagnose the problem more quickly.
Is support included with my SHIPFLOW license?
Yes, technical support and software updates are provided to all SHIPFLOW licenses covered by Maintenance and Support contracts. This includes email support, access to documentation, and software patches.
How do I report a bug or request a feature?
Please email [email protected] with detailed information about the bug or feature request. For bugs, include steps to reproduce the issue. For feature requests, describe your use case and how it would benefit your workflow.
Can I get support in my local language?
Primary support is provided in English. For other languages, please contact our regional resellers who may be able to provide support in your local language.
What are your support hours?
Our support team operates during Swedish business hours (CET/CEST timezone), Monday through Friday. We strive to respond to support requests within 24 hours on business days. For urgent issues, please indicate “URGENT” in your email subject line.
Where can I download the latest version of SHIPFLOW?
Licensed users can download the latest version from the Resources page. You’ll need to log in with your credentials to access the download area.
Still Need Help?